Privacy Policy.

1. Introduction

This Privacy Policy describes the practices of Z&C'S GRUB ON WHEELS LLC ("Grub on Wheels," "the Company," "we," "us," or "our"), a food service company located at 413 N State St, Crooksville, OH 43731, United States. The developer of this website is GRUB ON WHE. This policy applies to information collected through our website at www.grubonwh.shop (the "Site") and through our food service operations — dining, carryout, catering, and events.

We operate across multiple food service formats: full-service and limited-service restaurants, buffets and cafeterias, on-premise bakeries, and refreshment stands. The personal information we collect exists to serve customers and guests — orders, bookings, catering details, and feedback — and we treat it accordingly.

By using the Site or providing information to us, you acknowledge the practices described below. If you do not agree with this policy, please do not use the Site or submit information to us.

2. Information We Collect

2.1 Information You Provide

We collect information you submit when you:

• Submit an inquiry or booking form — name, email, phone number, event details, dietary requirements you choose to share, and the contents of your message;
• Place an order or book catering — contact details, order details, delivery or event addresses, and payment information processed by our payment providers;
• Contact us by phone, email, or in person — including feedback and correspondence;
• Participate in promotions or loyalty programs — contact details and participation history.

2.2 Information Collected Automatically

When you visit the Site we may automatically collect:

• IP address and general geographic region;
• Browser, device, and operating system details;
• Pages visited, session duration, and referring addresses;
• Server log data including access timestamps.

2.3 Dietary and Allergen Information

If you share dietary restrictions or allergen information in connection with an order or catering booking, we use it solely to prepare your food safely and to plan menus. Please do not submit medical details beyond what is needed for food preparation.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and confirm bookings, catering, and orders;
• Prepare and deliver food service — including honoring dietary and allergen requirements you share;
• Plan and staff events — headcounts, timelines, venue coordination, and special requests;
• Process transactions — payment handling through our payment providers;
• Meet legal obligations — food safety, tax, licensing, and recordkeeping requirements;
• Communicate — order confirmations, event reminders, and with your consent, news and promotions;
• Improve the Site and our service — aggregate usage analysis and customer feedback;
• Protect the Company and customers — fraud prevention and enforcement of agreements.

4. Sharing and Disclosure

We do not sell personal information. We share it only as needed to serve you:

• Service providers — payment processors, hosting providers, and vendors who support our operations under confidentiality obligations;
• Event partners — venues, rental companies, and staffing partners where coordination requires your event details;
• Legal process — subpoenas, court orders, health-department inspections, or other lawful requests;
• Business transfers — a merger, acquisition, or asset sale, subject to continued protection under this policy;
• With your consent — when you authorize disclosure.

5. Cookies and Tracking

The Site may use cookies and similar technologies for core functionality and aggregate traffic measurement. We do not run third-party advertising trackers. You can disable cookies in your browser settings; some Site features may then function differently.

6. Data Retention

We keep personal information as long as needed to fulfill the purposes in this policy — including order, booking, and transaction records — and as required by law. When records are no longer required, they are securely discarded or anonymized. Dietary details shared for a specific order are not retained beyond the event or order they relate to unless you ask us to remember them.

7. Security

We use reasonable administrative, technical, and physical safeguards — encrypted transmission for Site forms, access limited to personnel who need the information, and careful handling of order and booking records.

8. Your Privacy Rights

Depending on your jurisdiction, you may be able to request:

• Access to the personal information we hold about you;
• Correction of inaccurate or incomplete information;
• Deletion where retention is not legally or contractually required;
• Restriction or objection to certain processing;
• Portability of your data in a structured format;
• Opt-out of marketing or promotional communications at any time.

Submit requests using the contact details in Section 12. We verify identity before acting and respond within applicable legal timeframes.

9. Children's Privacy

The Site is intended for adults arranging food service. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, contact us and we will delete it.

10. Third-Party Links and Services

The Site may link to third-party platforms — maps, review sites, delivery services — that we do not control. This policy does not apply to them; review their own privacy policies before providing information.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised date. Continued use of the Site after an update constitutes acknowledgment of the revised policy.

12. Contact Us

Privacy questions or requests may be directed to: